Reference

Terms That Cover Your Batvasa Account

These terms set out what you agree to when you open and use a Batvasa account. Eligibility, wallet use through bKash, Nagad, or Rocket, and account conduct are all governed here — and access depends on your local law and the eligible regions we…

Applies to all account holdersbKash, Nagad, Rocket wallet use coveredSubject to local law and eligible regionsAccount conduct and closure terms includedRead before you start

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TERMS SUPPORT CONTACT

Questions About These Terms

If something in these terms is unclear — or if you need to raise a concern about your account, a wallet transaction, or a rule that applies to your region — our support team is available to help. Reach us through the channels below and we'll point you to the right section or escalate where needed.

HOW WE HANDLE ACCOUNTS

Account Security and Your Rights

Batvasa takes account integrity seriously. We use encrypted connections for all sessions, and wallet transactions through bKash, Nagad, and Rocket are verified before funds move. You have the right to request a summary of your account activity, update your registered mobile number, or ask us to close your account — all through our support channels.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable rules. You can request details of what we hold by contacting support.

Account Closure

You may request account closure at any time via live chat or email. Pending wallet withdrawals through bKash, Nagad, or Rocket are processed before the account is deactivated.

Wallet Verification

Before a first withdrawal is processed, we verify that the wallet number matches your registered account details. This step protects your funds and keeps your Nagad, Rocket, or bKash balance secure.

Updating Your Details

To change your registered mobile number or wallet details, contact support with proof of ownership. We do not accept wallet changes submitted through in-app forms alone — written confirmation is required.

Your Account, Our Rules

Batvasa Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating and using a Batvasa account, you accept these terms in full. You confirm that you meet the age requirement set by your local jurisdiction and that using this service is lawful where you are located. We do not represent that access is permitted everywhere

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— eligibility depends on your local law and the regions we support at the time you log in. Your account is personal and non-transferable. You are responsible for keeping your login credentials secure. If you share account access or allow another person to use your wallet,
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any resulting action is still bound by these terms and sits with you. Payments you make through bKash, Nagad, or Rocket are processed under our wallet rules. Deposit confirmation comes through your mobile wallet transaction record. Withdrawals are sent back to the same wallet used for
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the matching deposit unless our support team has approved an alternative in writing. We may update these terms. When we do, the revised version is posted on this page and takes effect on the date shown. Continued account use after that date counts as acceptance. If
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you disagree with a change, contact support before the effective date to discuss your options or close your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions on These Terms

These questions come up often. If yours is not here, live chat or email support can walk you through the specific clause.

These terms apply to anyone who opens or uses a Batvasa account. Access and eligibility depend on your local law and the regions we serve — not all locations qualify.

No. Your account must be linked to a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account violates these terms and may result in suspension.

Any confirmed wallet balance is returned to the bKash, Nagad, or Rocket number on your account before closure is finalised. Contact support to confirm the timeline for your specific case.

We post the updated version on this page with the effective date. Continuing to use your account after that date means you accept the revised terms. Check this page if you are unsure of the current version.

Contact our support team via live chat or email with your registered mobile number. We will confirm what records are held and provide them in line with applicable rules.

Raise it with support first. If the matter is not resolved, you can request escalation to our complaints process. We will explain the steps that apply to your account and region.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoBatvasa Banking InfoBatvasa Glossary InfoAbout Us

Terms That Cover Your Batvasa Account

Questions About These Terms

Account Security and Your Rights

Data Retention

Account Closure

Wallet Verification

Updating Your Details

Common Questions on These Terms

01 Who do these terms apply to?

02 Can I use someone else's bKash or Nagad wallet on my account?

03 What happens to my funds if my account is closed?

04 How will I know if these terms change?

05 How do I request a record of my account activity?

06 What do I do if I disagree with a decision made under these terms?

Terms & Conditions

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